This Privacy Policy describes how Voolt Technologies Limited ("Agentez," "we," "us," or "our"), with registered address at 1122 International Blvd Suite 700, Burlington, Ontario, Canada L7L 6Z8, collects, uses, shares, and protects personal information when you use our website (www.agentez.com) and our AI-powered messaging service delivered through WhatsApp (the "Service").
For privacy questions or to exercise your rights, contact us at:
We are the data controller for the personal information described in this policy.
This Privacy Policy should be read together with our Terms of Use.
Agentez is an AI-powered assistant that helps small businesses create and manage their Google Business Profile, respond to reviews, schedule appointments, manage customers, and publish to social media. The Service is delivered primarily through WhatsApp using the WhatsApp Business Platform (operated by Meta Platforms Ireland Limited and WhatsApp LLC).
You are interacting with an AI agent, not a human. Our agent uses large language models and automated decision-making to respond to your messages. A human team member is available on request — reply "AGENT" or "HUMAN" at any time during a conversation, or email support@agentez.com.
We use personal information for the following purposes. Where applicable law requires a legal basis (GDPR, UK GDPR, LGPD), we identify it below.
| Purpose | Legal basis |
|---|---|
| Provide and operate the Service (create your Google Business Profile, respond to your messages, schedule appointments) | Performance of contract |
| Send service-related WhatsApp messages (account updates, profile changes, appointment reminders, review notifications) | Performance of contract / Consent |
| Send marketing or promotional WhatsApp messages | Consent (you can withdraw at any time — see Section 8) |
| Improve our AI models and Service quality | Legitimate interest (we minimize and pseudonymize where possible) |
| Comply with legal obligations (tax, accounting, fraud prevention, lawful requests) | Legal obligation |
| Detect and prevent fraud, abuse, and security incidents | Legitimate interest |
| Respond to your privacy rights requests | Legal obligation |
Automated decision-making. Our AI agent makes automated decisions when generating Google Business Profile content, responding to reviews, and creating social media posts. These decisions do not produce legal or similarly significant effects on you. You can request human review by replying "AGENT" or contacting support@agentez.com.
When you message Agentez on WhatsApp:
We do not sell or rent personal information. We share data with the following categories of recipients, under written agreements that require them to protect your data:
| Recipient | Purpose | Data shared |
|---|---|---|
| Meta Platforms Ireland Ltd. / WhatsApp LLC | Message delivery via WhatsApp Business Platform | WhatsApp number, message content, profile metadata |
| Google LLC | Google Business Profile management, analytics | Business listing data, profile content, GA4 events |
| Stripe, Inc. | Payment processing | Name, email, billing details (card data goes directly to Stripe) |
| Anthropic / OpenAI (LLM providers) | AI agent inference | Pseudonymized message content for model inference |
| Cloud hosting & database providers (e.g., Supabase, AWS) | Service hosting | All operational data, encrypted in transit and at rest |
| Mailgun Technologies, Inc. | Transactional email delivery (account, billing, service notifications) | Email address, name, message content |
| Klaviyo, Inc. | Marketing email delivery and campaign analytics | Email address, name, communication preferences, engagement data |
| Legal authorities | Comply with valid legal requests, court orders, regulatory obligations | As required by law |
| Acquirers / successors | Merger, acquisition, asset sale | All relevant data, subject to this policy |
We do not share your customer data (data about your customers that you upload) with any third party except as needed to deliver the specific service you requested.
We may transfer your personal information to countries other than the one you live in, including the United States, the European Union, and Costa Rica. When we do, we use one or more of the following safeguards:
You can request a copy of the safeguards we use by emailing privacy@agentez.com.
Regardless of where you live, you can:
To exercise these rights, email privacy@agentez.com or reply STOP in any WhatsApp message to opt out of further messages from Agentez.
You also have the right to:
You have the right to:
We do not knowingly sell personal information of consumers under 16. To exercise CCPA rights, email privacy@agentez.com or visit help.voolt.com.
You have rights of confirmation, access, correction, anonymization, portability, deletion, information about sharing, and revocation of consent.
We honor all opt-out requests within 24 hours.
Our website uses the following categories of cookies:
| Category | Purpose | Examples | Consent required |
|---|---|---|---|
| Strictly necessary | Site functionality, security | Session cookies, CSRF tokens | No |
| Analytics | Understand how visitors use our site | Google Analytics 4 | Yes |
| Marketing | Measure ad performance, retargeting | Meta Pixel, Google Ads | Yes |
You can manage cookie preferences via our cookie banner, your browser settings, and:
We retain personal information only as long as needed:
| Data category | Retention period |
|---|---|
| Account data | While your account is active, plus 90 days after deletion |
| Message logs (WhatsApp) | 12 months |
| Billing records | 7 years (tax / accounting requirement) |
| Marketing consent records | While consent is active, plus 3 years for proof of consent |
| Server logs | 30 days |
| Backups | 90 days rolling |
After these periods we delete or anonymize the data, unless a longer retention is required by law.
We use industry-standard safeguards including encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, audit logging, regular vulnerability scanning, and employee training. No system is 100% secure. If we discover a personal data breach affecting you, we will notify you and applicable regulators without undue delay and within the timeframes required by law (e.g., 72 hours under GDPR).
Agentez is intended for use by businesses, not individuals under 18. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA / UK). If you believe we have collected such information, contact privacy@agentez.com and we will delete it.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email, by an in-Service notice, or by updating the "Last updated" date and prominently posting the change. Your continued use of the Service after the change becomes effective means you accept the updated policy.
This policy was last reviewed on April 27, 2026.