These Terms of Use ("Terms") are a legal agreement between you ("you," "your," or "Customer") and Voolt Technologies Limited, a company organized in Ontario, Canada, with registered address at 1122 International Blvd Suite 700, Burlington, Ontario, Canada L7L 6Z8 ("Agentez," "we," "us," or "our").
By accessing www.agentez.com, sending a message to our WhatsApp number, creating an account, or using any Agentez Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
If you are using the Service on behalf of a business, you represent that you are authorized to bind that business, and "you" refers to both you individually and that business.
Please read Section 17 carefully. It contains a binding arbitration clause and class action waiver that affect your legal rights.
To use the Service, you must:
We may refuse Service to anyone for any reason permitted by law.
Agentez provides AI-powered tools delivered primarily through WhatsApp to help small businesses:
You are interacting with an AI Agent, not a human. The AI Agent uses automated processing to generate responses, draft content, and take actions you authorize. We provide human escalation paths — reply "AGENT" or "HUMAN" in any WhatsApp conversation, or email support@agentez.com.
We may modify, add, or remove features at any time. We will give reasonable notice of material changes that adversely affect paid features.
To use most features, you must create an account. You agree to:
We are not liable for losses caused by unauthorized use of your account if you failed to maintain the security of your credentials.
By sending a message to Agentez on WhatsApp, by clicking a "Message us on WhatsApp" link, or by providing your WhatsApp number to us, you expressly consent to receive automated and human-assisted messages from Agentez on the WhatsApp number you provided. These messages may include:
Message frequency varies. Standard WhatsApp data and messaging rates from your carrier may apply.
Opt-out. You can stop receiving messages at any time by:
We will honor opt-out requests within 24 hours. Your use of the Service is governed by WhatsApp's Business Terms and Privacy Policy in addition to these Terms.
If you provide a mobile number for SMS communications, you consent to receive SMS text messages from Agentez, including transactional and (with separate opt-in) promotional messages. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent to receive SMS is not a condition of any purchase.
You acknowledge and agree that:
Right to human review. For any automated decision made by the AI Agent that materially affects you, you may request human review by contacting support@agentez.com.
Pricing for paid plans is shown at the time of purchase or in your account dashboard. Prices may change with at least 30 days' notice for existing subscriptions; changes take effect at your next renewal.
Subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current rate, unless you cancel before the renewal date. Cancellation takes effect at the end of the current billing period. We will charge the payment method on file.
You may cancel your subscription at any time from your account dashboard or by emailing billing@agentez.com. Cancellations stop future renewals; you will continue to have access through the end of the period you have paid for.
Except where required by law, all fees are non-refundable. We may, at our discretion, provide pro-rated refunds in cases of extended Service unavailability or our material breach.
Prices do not include taxes. You are responsible for all applicable sales, use, VAT, GST, or similar taxes, except taxes on our net income.
If a payment fails, we may suspend your access until payment is received. We may retry the charge using the same payment method.
If you are a California resident, you may cancel as described in Section 9.3 and as required by California Business & Professions Code §§ 17600–17606.
You will not (and will not allow others to):
We may suspend or terminate accounts that violate this section without notice.
You retain all rights in Customer Data. We do not own your data or your customers' data.
You grant Agentez a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Data solely as necessary to provide the Service to you, and as further described in our Privacy Policy.
You represent and warrant that:
We may use aggregated and anonymized data (data that cannot reasonably be used to identify you or any individual) to improve the Service, develop new features, and for analytics.
On termination or upon your written request, we will delete Customer Data within 90 days, except for backups (deleted within an additional 90 days) and data we are required by law to retain.
The Service integrates with Third-Party Platforms (Meta / WhatsApp, Google, Stripe, and others). Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for Third-Party Platforms, their availability, accuracy, or any actions they take with respect to your account.
If a Third-Party Platform suspends, restricts, or terminates your access, your ability to use parts of the Service may be affected, and we will not be liable for those impacts.
You are responsible for complying with Third-Party Platform terms, including:
The Service, including all software, AI models, text, graphics, designs, logos, and trademarks, is owned by Agentez or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without compensation to you.
If you believe content on the Service infringes your copyright, send a notice to dmca@agentez.com containing the elements required by 17 U.S.C. § 512(c)(3).
Each party agrees to protect the other's non-public information disclosed in connection with the Service ("Confidential Information") with the same degree of care it uses for its own confidential information (and at least reasonable care), and to use it only to perform under these Terms.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENTEZ DISCLAIMS ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.
WE DO NOT WARRANT THAT:
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
These limitations apply regardless of the legal theory (contract, tort, statute, or otherwise) and even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
Please read this section carefully — it affects your legal rights.
Before filing a claim, you agree to try to resolve the dispute informally by emailing legal@agentez.com with a written description of the claim. We will try to resolve the dispute within 60 days.
If we cannot resolve the dispute informally, all disputes arising out of or relating to these Terms or the Service will be resolved by binding arbitration, except that either party may bring an individual action in small claims court.
Arbitration will be administered by ADR Chambers under its applicable rules. The arbitration will be held in Burlington, Ontario, Canada or, at your election, by remote / telephonic means. The arbitrator's decision will be final and enforceable in any court of competent jurisdiction.
YOU AND AGENTEZ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.
You may opt out of this arbitration agreement by sending written notice to legal@agentez.com within 30 days of first accepting these Terms. Your notice must include your name, account email, and a statement that you are opting out of arbitration.
Nothing in this section prevents either party from seeking injunctive or equitable relief in court for intellectual property infringement or unauthorized access to the Service.
You agree to defend, indemnify, and hold harmless Agentez, its affiliates, officers, employees, and agents from any claim, loss, damage, liability, or expense (including reasonable attorneys' fees) arising from:
You may stop using the Service at any time and cancel your subscription as described in Section 9.
We may suspend or terminate your access immediately, with or without notice, if:
On termination, your license to use the Service ends immediately. Sections that by their nature should survive (including Sections 11–18 and 20) will survive termination.
These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Subject to Section 17 (arbitration), any judicial action will be brought exclusively in the courts located in Burlington, Ontario, Canada, and you consent to personal jurisdiction in those courts.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page, updating the "Last updated" date, and (for material changes) by email or in-Service notice at least 30 days before the change takes effect, where required. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
If you do not agree to the updated Terms, your sole remedy is to stop using the Service and cancel your subscription.
These Terms (together with the Privacy Policy and any order forms or addenda) are the entire agreement between you and Agentez regarding the Service and supersede all prior agreements.
If any provision is held invalid or unenforceable, the remaining provisions remain in full effect, and the invalid provision will be replaced with an enforceable provision closest to the original intent.
Our failure to enforce any provision is not a waiver of our right to enforce it later.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, war, internet outages, third-party platform outages, government action, etc.).
We may give notices by email to your account email address or by posting on the Service. Notices to Agentez should be sent to legal@agentez.com and to Voolt Technologies Limited, 1122 International Blvd Suite 700, Burlington, Ontario, Canada L7L 6Z8.
These Terms do not create any partnership, joint venture, employment, or agency relationship.
You agree not to use the Service in violation of any applicable export laws or sanctions, and you confirm you are not located in a sanctioned country or on a sanctioned-persons list.
For questions about these Terms:
These Terms were last reviewed on April 27, 2026.